Booking Terms and Conditions

Company information:
SurfGirl Holidays, Orca Publications, Berry Road Studios, Berry Road, Newquay, Cornwall, TR7 3BT.

SurfGirl Holidays is herein refered to as SurfGirl or SurfGirl holidays.

Our agreement
When you book a surf holiday, a contract is made when your booking is confirmed in writing or via e-confirmation letter by SurfGirl Holidays.
Full payment should be paid at time of booking. For your financial security all funds will be held by a third party trust account, in compliance with the Package
Travel, Package Holidays and Package Tours Regulations 1992 (SI 1992 No 3288), until completion of your surf holiday (see Client Protection). The Lead person signing the booking form accepts responsibility for payment for everyone listed on the booking and is responsible for ensuring that all other persons listed on the booking form have read the booking conditions below and are aware of the booking details.

Flight arrangements
With so many great offers from online agents and the ever changing fares, flights should be arranged through an ABTA or ATOL bonded travel agent.
Your contract for the flight arrangements is not with SurfGirl Holidays and as such SurfGirl Holidays cannot be held responsible for any delays or other problems which may arise with your flights.

Changing your booking
We will make every effort to arrange any changes you request after the booking has been confirmed, however any changes to dates or courses are subject to availability of accommodation and course places. Please be aware change within 20 days of departure carries an administration charge of £15.

Cancellations
All cancellations must be sent in writing and will be effective on the date which they are received by SurfGirl Holidays. Cancellation charges are payable as follows:

Period before departure we are notified and Percentage of total cost payable
Over 48 days Deposit only
36-47 days 50% of total cost
21-35 days 75% of total cost
Under 20 days 100% of total cost

However if your cancellation is within the terms of your insurance policy, you may be able to make a claim.

Insurance
As with any holiday, full travel insurance is a requirement for all guests booking a holiday with SurfGirl Holidays. Please make sure that your insurance policy covers you for surfing. Failure to take out travel insurance breaks the contract between SurfGirl Holidays and the client.

Suppliers' Conditions
Suppliers will often have their own booking conditions or conditions of carriage, and you will be bound by those as far as the relevant supplier is concerned. Some of these conditions may limit or exclude liability on the part of the relevant supplier, or give the supplier the right to alter or cancel arrangements without penalty.

Where relevant, copies of such conditions will be available for inspection at our offices, or at the offices of the relevant supplier.

Client Protection
All monies paid to the Company will enter a trust account, in compliance with the Package Travel, Package Holidays and Package Tours Regulations 1992
(SI 1992 No 3288), which is supervised by an independent trustee, J Dean with Lloyds TSB Bank, Central Square, Newquay, Cornwall, UK. Your funds are held in this account and may not be released until you have returned from your holiday. In the unlikely event of the company becoming insolvent, your payment is protected by the company's trust account, so your peace of mind is guaranteed. This means that your money will be refunded in the extremely unlikely event of our insolvency.

Not Included in the Cost
Cost of passports, visas where required, gratuities (except where indicated), insurance, flights, excess baggage, laundry, drinks, airport taxes, meals (except where indicated), insurance, items of a personal nature.

Surf conditions
Our camps are selected for the quality they offer but as a company we are not responsible for poor surf or bad weather. We select our resort so they perform above average and that they offer good natural environment but if no surf occurs then we cannot offer compensation or alternatives. We provide details of conditions on our website introductory pages but it is your responsibility to ensure that all conditions are researched by you and that you are happy with the resort selection.

Groups/individuals
Surfgirl holidays will take place even if only one client is booked on the course. The biggest ratio of pupils to instructors will be ten pupils to one instructor.

Environmental Dangers
As a surf holiday company SurfGirl Holidays involve a natural environment that we do not control including but not limited to snakes, sharks, avalanche and volcanic eruptions and other natural hazards. SurfGirl Holidays cannot be held responsible for these activities or the dangers that you as a customer may experience. We try our best to ensure safety comes first always but natural things will occur and caution must be used at all times. It is understood that you understand these possibilites when booking.

Our Liability
(i) Our obligations, and those of our suppliers providing any service or facility included in your holiday, are to take reasonable skill and care to arrange for the provision
of such services and facilities and, where we or our supplier is actually providing the service or facility, to provide them and to do so with reasonable skill and care.
You must show that reasonable skill and care has not been used if you wish to make any claim. Standards of, for example, safety, hygiene and quality vary throughout the transport and destinations that your holiday may involve. Sometimes these standards will be lower than those which would be expected to be found in the UK.
The services and facilities included in your holiday will be deemed to be provided with reasonable skill and care if they comply with any local regulations which apply (such as, for example, those of the Civil Aviation Authority), or, if there are no applicable local regulations, if they are reasonable when compared to the local standards and customs.

Responsibility
SurfGirl Holidays/Travel (herein called the Company) act only as agents for the hotels, airlines, bus or car companies, railroad or steamship lines or owners or contractor providing accommodation, transportation or other services, and all coupons, exchange orders, receipts, are subject to any and all tariffs, terms and conditions under which any accommodation, transportation or any other services whatsoever are provided by such hotels, airlines, bus or car companies, railroads, steamship lines, or owner or contractors. The Company shall not be liable or responsible for death or injury to any person or loss of or damage to any property or otherwise including baggage, whether due to its or its servants, agents or employees negligence or otherwise arising out of or in conjunction with any accommodation, transportation or other services, or resulting directly or indirectly from acts of God, dangers, incidents of the sea, fire, breakdown in machinery or equipment, acts of governments or other authorities, de jure or de facto wars, whether declared or not, hostilities, civil disturbances, strikes, riots, thefts, pilferage, epidemics, quarantines, medical or customs regulations, delays or cancellations of or changes in schedules or itinerary, or overbooking or defaults, or from any causes beyond the Company’s control or through the acts or defaults of the hotels, airlines, bus or car companies, railroads, steamship lines or owners or contractors providing accommodation, transportation or other services or any loss or damage resulting from improper or insufficient passport, visa or other documents and that neither the Company nor its servants, agents or employees shall be or become liable or responsible for any additional expense or liability sustained or incurred by the tour and/or modify the itineraries in any way it thinks desirable and further reserves the right to decline to accept any person on any tour and may substitute hotels where necessary. The issuance and acceptance of receipts, tickets, vouchers, coupons or travel orders shall be deemed consent of the above conditions.
The transportation companies or firms shall be exempt from all liability in respect of any detention, delay, loss, damage, sickness or injury, however or by whomsoever caused and whatever kind occurring, of or to the passenger at any time when the passenger is not on board a carrier or conveyance used and operated by the transport companies or firms. The passage contract in use by the transportation companies or firms shall constitute the sole contract between the transportation companies or firms and the purchaser of these tours and/or passengers.

Privacy
Any information you provide to SurfGirl Holidays is held under the strictest security.
If you choose to book a holiday or request a quotation or resort information, we may keep your details on file to send you new versions of our newsletter or to give you details of special offers. We do not sell our customer details to anyone.
When you visit our site we do not use cookies to monitor your use.
If you wish us to remove any details we may have stored simply send an email to Rob@orcasurf.com with your full name, address, postcode and email address requesting
that your details be removed. Please note that we are required by law to retain information on financial transactions we have had with our customers.
If you have any further questions on our privacy policy please do not hesitate to contact us.

Special requirements
If you have any special requirements, such as wheelchair assistance or special diet, please e-mail details to Rob@orcasurf.com Please note that special requests cannot be guaranteed.

Data Protection Notice:
We may from time to time contact you by post with further information on the latest offers, brochures, products or services which we believe may be of interest to you, from Rob@orcasurf.co.uk.

Health & safety
Online medical advice for travellers can be found at www.doh.gov.uk. Otherwise, for medical advice regarding your journey, please contact your GP or the Department of Health, Health Literature Help Line on freephone 0800 555777. The Foreign and Commonwealth Office (FCO) issues up to date information on safety issues for many countries world-wide. Contact the FCO Travel Advice line on 020 7238 4503/4504, BBC Ceefax or www.fco.gov.uk/travel.

Links to other sites
Within this site there are several links to other website’s. SurfGirl Holidays nor it’s suppliers shall in any way be responsible for these sites and their contents. Please ensure that you read their terms and conditions and privacy policies.

Jurisdiction
All agreements will be made in England and be governed by English law and be subject to the exclusive jurisdiction of the English Courts. This issue of Terms and Conditions is dated: 18/06/06 and supersedes all other versions.